How long does the custom design process take?

Once your start date has arrived, it typically takes 2-4 weeks from my initial kick-off email to the finalized design is delivered to you. This can vary based on my current workload and how quickly you respond in our portal communication. Then, you can order everything at your own pace and wait for it to arrive. Depending on your design, you may also need to schedule contractors or installation. That’s why I recommend getting started as soon as possible! Custom packages may take a bit longer, especially if revisions are needed.

Do I have to purchase everything on the shopping list?

You’re not obligated to purchase anything on the shopping list, it’s completely yours to use however you’d like. If I include a white crib from one brand, but you find a similar one elsewhere that’s on sale—go for it! Same goes for decor—if I source a floral pillow but you spot a different one that you love, that works too. Think of your design as a guide, not a rigid rulebook. Feel free to tweak, swap, and personalize as needed to make it perfect for your space.

Can you incorporate existing pieces?

No problem at all— in custom packages I can seamlessly incorporate anything you already have into your design! In the questionnaire you’ll have the chance to list any existing items you’d like to include. I’ll make sure to create a cohesive nursery that works beautifully with the pieces you already own.

Can you work within my budget?

For custom packages - absolutely! The questionnaire includes a section on your budget, and I’ll design your nursery accordingly. While I can work within a range of budgets, I generally recommend allocating at least $4,500 for furniture & decor as these essentials can add up quickly, especially when sourcing organic. Ideally at least $8,000-9,000 is a reasonable budget for high-quality selections.

How will I communicate with you?

All client communication happens through email and your private design portal, where we’ll collaborate and keep everything organized in one place. I don’t offer phone calls, but I’m always happy to answer your questions through the portal during my design hours, Monday through Friday from 8:30am to 3:30pm EST. Evenings and weekends are reserved for family time, so I step away from my inbox—but rest assured, I’ll be back and ready to dive in during the next business day! You can also email me at caitlin@littlehaveninteriors.com.

What is an item is out of stock?

I do my best to ensure that everything in your design is in stock at the time of your presentation, but online inventory moves quickly, and some items may sell out. To avoid missing out on pieces you love, I highly recommend purchasing them as soon as your design is finalized. It’s always a disappointment when a perfect find disappears!

If an item goes out of stock after your five-business-day revision window, I’m happy to source a replacement for you. A resourcing fee of $50 per item will apply for any out-of-stock replacements requested beyond that timeframe.

How do paint color and wallpaper recs work?

With paint and wallpaper recommendations, I always suggest testing samples before making a final decision. Colors can look completely different depending on lighting, time of day, and even your computer screen! Testing samples is a hassle, but trust me it’s necessary to ensure color coordination and is never a step to skip. I will recommend a couple paint colors for walls, trim and ceiling so you have something to compare. Taking the time to sample now helps avoid surprises later! In terms of VOC’s and toxins, I source wallpapers that are no-VOC, phthalate-free with water-based inks and paints from zero-VOC brands and formulas.

What if I don't like something in my custom design?

My goal is for you to absolutely love your nursery design, which is why I offer unlimited revisions within the revision window—five business days. This gives us plenty of time to fine-tune every detail until you’re completely happy and ready to move forward with purchases. Because of this, I don’t offer refunds once the design process has begun.

Unlike most e-designers that limit revisions, I believe in making sure your space truly reflects your style and needs. After receiving your first design draft, you’ll be able to approve the pieces you love and provide feedback on anything that doesn’t feel quite right. You can also leave comments directly on items, and we’ll communicate seamlessly through your design portal. This collaborative process ensures that every element of your nursery is thoughtfully curated just for you!

What if I have a question after my custom design is completed?

No problem, just send me an email!

Do you have a contract?

Yes, you will be sent a contract to sign via the client portal once you have submitted your questionnaire. I’m happy to send you an overview of it before purchase if you would like. It includes basic terms of service to protect both parties.

Are E-Design Services refundable?

E-design serves are refundable before your start date has begun. After your project is underway, e-design services are non-refundable as I have already begun the work and time to create your custom project.

Are Ready-Made Rooms refundable?

Ready-made room packages are not refundable after purchase. They are an instant digital download product.

If you have questions not covered by this list, I’m happy to help! Please email me at caitlin@littlehaveninteriors@gmail.com